Overview
A cloud-based solution for Zoho® users whose hosted VOIP provider supports the integration with VonageConnect.
Note: You must have a confirmation code to use the features of this extension. Confirmation Codes can be obtained from your VoIP service provider. ****************************** Features Include: Click-to-Call - Click-to-call any phone number appearing in your Zoho CRM through your Vonage Business phone system, thus eliminating misdialed calls. The app also ties the call record to the corresponding contact or lead in Zoho. Incoming/Outbound Screen Pops - Incoming screen pops let you know who’s calling and provides account detail from Zoho. Quick Add Contacts - Create Contacts quickly while on the call with new customers. Call Note Taking - Note taking for inbound/outbound calls are captured in call Activities. Quick Add Next Action - From the screen pop, add the next task or appointment, so you’ll never be scrambling for a post it note again. Call Time Reporting - Use call time and durations, to analyze data from individual customers or customer segments. For more information: https://businesssupport.vonage.com/articles/Answer/gUnify-Zoho-Connector
Nilofar SaleemApr 13, 2022
Not working after the new update
Ivory CFeb 9, 2022
It was ok when it worked. Logged everything but the latest update is not working and I find support sending me in circles. I had to create work arounds for me and my team because it was taking too long to resolve.
Alex NealSep 23, 2020
The Confirmation Code is received from Vonage, for each extension. It's emailed to the Vonage User - so it would be sent to the sales rep's email you have assigned to the Vonage extension. I've done it for all my users and the click-to-call really is a huge boost. Be sure to have a spreadsheet with all Vonage extensions/users/confirmation codes, so if it ever becomes disconnected, disconnect telephony, reconnect, paste the code, and your good to go! Hope this helps!
Details
- Version2024.405.1024.1
- UpdatedApril 5, 2024
- Offered byVonage Business
- Size1.32MiB
- LanguagesEnglish (United States)
- DeveloperVonage
23 Main st. Holmdel, NJ 07733 USEmail
vgip@vonage.com - TraderThis developer has identified itself as a trader per the definition from the European Union.
Privacy
VonageConnect for Zoho CRM has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.
VonageConnect for Zoho CRM handles the following:
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
