Have Better Customer Conversations
How many times have you called into a business and quickly become frustrated? Providing your account number over and over again. Long silences while the rep looks up basic information. It’s an everyday stressor that’s outdated and unnecessary. It’s also why we started Tenfold.
Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing CRMs, such as business call, email, text, and chat, reducing the need for manual data entry.
Whenever you interact with a customer, you can easily access a unified view of previous engagements, actions, and conversations among other things with that particular customer, enabling you to make prompt responses and decisive actions to ensure customer satisfaction, more business opportunity, and improved business growth.
This solution is designed to integrate seamlessly with the most popular CRMs and phone systems, including Salesforce, Avaya, HubSpot, Asterisk, and Mitel to name a few.