Hiver: AI-powered customer service platform
Overview
Hiver is an easy-to-use customer service platform that unifies communication channels, apps, and data for stellar customer support.
Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life. -------------------------------------------------------------------------------------------------------------------------------------------- Hiver brings powerful features to your inbox: ✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver. ✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots. ✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions. ✅ Automations: Improve team productivity by automating repetitive and grunt work through powerful rule-based automation. ✅ Integrations: Bring all your customer context from 100+ apps like Hubspot, Salesforce, Monday, Jira, Asana, and more. ✅ Analytics: Track key support metrics like response times, team workload, customer satisfaction scores, and more. -------------------------------------------------------------------------------------------------------------------------------------------- Why Hiver? - Used by 10,000+ teams, including those at Vacasa, Flexport, and NYU - Designed for simplicity and works right inside your inbox - Over 1000+ 5-star reviews on G2 and 24/7 support across all plans - Affordable and flexible pricing plans - Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA, and CCPA compliant Start a free trial by downloading the Chrome extension or request a demo by visiting hiverhq.com
4.6 out of 5284 ratings
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Details
- Version7.2.31
- UpdatedJanuary 21, 2025
- Size11.64MiB
- LanguagesEnglish
- DeveloperGREXIT, INC.Website
2600 El Camino Real Ste 403 Palo Alto, CA 94306 USEmail
support@hiverhq.comPhone
+1 408-420-7357 - TraderThis developer has identified itself as a trader per the definition from the European Union.
- D-U-N-S118971635
Privacy
Hiver: AI-powered customer service platform has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.
Hiver: AI-powered customer service platform handles the following:
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
Support
For help with questions, suggestions, or problems, please open this page on your desktop browser