Use Gmail for customer support. Manage shared mailboxes like support@ and sales@.
Hiver is an email collaboration platform that helps teams manage shared inboxes like info@, invoices@, or support@ right from Gmail.
POWER UP YOUR GMAIL FOR TEAMWORK
Never miss an email again - Streamline and monitor all email conversations with customers. Give every email an owner and a status.
Assign emails effortlessly - Use your Gmail to efficiently access, delegate, and track Shared Inbox emails. Provide clear ownership by delegating emails to team members in a single click.
Collaborate without hassles - Get help from teammates using internal Notes and @mentions. Work together on email responses in real-time. Eliminate Cc/Bcc/Forwards.
Automate grunt work - Automatically assign emails based on predefined rules and conditions.
Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.
Email Tags - Email tags for shared inboxes help you organize your emails by categories.
Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.
Email Templates - Save canned responses as templates. Share them with your team.
SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries.
Analytics - Track all your key metrics. Identify areas of improvement and fix them.
Customer Surveys - Measure customer satisfaction by sending a short survey at the end of emails.
TOP REASONS WHY YOU'LL LOVE HIVER:
Work with teammates within Gmail - get started in minutes
Your email data always stays with Gmail. Hiver does not store the emails.
Rated 4.5, and named Email Collaboration Leader by G2 Crowd