Use Gmail for customer support. Manage shared mailboxes like support@ and sales@.
Hiver is an email collaboration platform that helps you manage shared inboxes like info@, contact@, or support@ right from Gmail.
It enhances your Gmail to work for teams like customer support, finance, account management, operations—basically for any team that collaborates on Email.
★ Rated 4.5, and was named Email Collaboration Leader by G2 Crowd
★ Rated 4.5 on Capterra
TOP REASONS WHY YOU'LL LOVE HIVER:
There is hardly anything to learn - you can get started in minutes
Your data is always on Google servers and is 100% secure
You do not have to switch tools - all the action happens right inside Gmail
POWER UP YOUR GMAIL FOR TEAMWORK
Never miss an email again - Every email gets a clear owner the moment they arrive in your Shared Inbox. No emails will ever fall through the cracks.
Assign emails effortlessly - Use your Gmail to efficiently access, delegate, and track Shared Inbox emails. All without writing a single email.
Collaborate without hassles - Get help from teammates using @mentions, and not writing more emails. Work together on email responses in real-time.
Eliminate internal Cc/Bcc/forwards - Make your internal conversations email-free. Your team inboxes get a breather and your teammates handle emails faster.
Email Delegation - Delegate emails as tasks to your team, right from Gmail. Track them effortlessly.
Email Notes - Communicate with your team seamlessly, minus Cc/Bcc/forwards.
Views - Group emails by filter combinations and save them for quick access.
Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.
Email Tags - Categorize emails by attaching Tags. Filter emails based on Tags attached to them.
Automations - Automate mundane and repetitive tasks (such as email assignment) based on rules.
Email Templates - Save canned responses as templates. Embed into responses easily. Share them with your team.
Help desk SLA - Set the right expectation for your team. Never drop the ball on customer queries.
Analytics - Track all your key email metrics. Identify areas of improvement and fix them.
Customer Surveys - Measure customer satisfaction by sending a short survey at the end of emails.
HIVER IS LOVED BY COMPANIES AROUND THE WORLD - HERE ARE A FEW OF THEM:
HERE'S WHAT HIVER'S CUSTOMERS HAVE TO SAY
Hiver works like a charm! We get a lot of emails that would otherwise hit each team member's inbox. With Hiver, we've sped up our email responses and our inboxes are clutter-free. - Gregory Karelitz, Global Manager at HubSpot
Hiver is a lifesaver! We love Hiver. It is simple to install, simple to use, and instantaneously takes the pain out of email management. - Kate Sullivan, General Counsel (Legal) at Lonely Planet
My team loves Hiver! Hiver is lightweight, practical, and no-fluff. It gets the job done, skipping unnecessary bells and whistles that infect other apps. Shin Thu San, Finance Ops at Flexport
HIVER FOR SUPPORT TEAMS
Complicated help desk tools are passé. Hiver lets you do brilliant customer support right from Gmail.
- Automate email assignments and send blazing fast responses to customers.
- Keep conversations personal — no tickets — no automated emails.
- Make collaboration smooth as butter, and solve customer problems quickly.
- Create SLA rules and ensure that you never keep a customer waiting.
- Track key metrics, and make sure you focus where your team needs work.
HIVER FOR ACCOUNT MANAGEMENT TEAMS
Manage email conversations with absolute ease. Deliver experiences your customers will remember.
- Give every email a clear owner — customer emails will never fall through the cracks.
- Build account context alongside emails. Your team always has the information they need.
- Quickly access the conversation history of customers — without having to dig through siloed inboxes.
- Never make a customer wait again. Even when a customer restarts an old thread, your entire team sees that email.
HIVER FOR FINANCE TEAMS
Get your team to collaborate better on emails. Never drop the ball on invoices and acknowledgments.
- Ensure that every email gets assigned to a person. You will never miss an invoice in a blizzard of emails.
- Make your team accountable for tasks. Everyone knows exactly what they are responsible for. Things move quickly.
- Tag emails by customer name or request type. You can even automate the tagging process. Organized inboxes make everything easy.
HIVER FOR OPERATIONS TEAMS
Stay on top of emails. Ensure your team collaborates to process requests faster. Keep customers happy.
- Automate orders to be assigned to people based on customer name or request type.
- Make it easy for your teammates to discuss orders or to take help from a teammate (don't make them write more emails).
- Maintain customer context and the sequence of events related to orders — right next to emails.
- Stay on top of the status of orders — keeping customers updated is easy.
HIVER FOR EVERY TEAM
Manage shared inboxes right from Gmail. Access emails, assign them to your team, and track them — all without leaving your inbox.
- Assign emails to your team without having to forward them.
- Make your team accountable: everybody knows exactly what they have to work on.
- Get your teams to collaborate seamlessly, minus forwards/Cc.
- Ensure that two people never end up working on the same email.
- Know the status of emails at a glance.
PRIVACY AND SECURITY
We take your privacy and security very seriously. Hiver is the only shared inbox solution that does not store your emails.
★ GDPR Compliant
★ ISO 27001 Certified
★ SOC 2 Type 2 Compliant
★ EU US Privacy Shield