Service Now - Make it Easy
Item media 1 screenshot

Overview

When using Service Now with this plugin it will make your life easier

If you use ServiceNow, this plug will help streamline your work. Additional functions to update or close tickets will be added to your screen. These functions meet the criteria to properly update or close tickets. This plugin can only be used if you log in with a Honeywell account Changelog: 10.0.0.29: Update SPRS process. 10.0.0.28: Honeywell QA is added 10.0.0.27: Minor bug resolved, add the Chinese Language 10.0.0.26: Minor bug resolved 10.0.0.25: Minor bug resolved 10.0.0.24: Added Close wizard SPSR Task 10.0.0.23: Added alert to avoid using status resolved when ticket is on hold 10.0.0.22: Added extra functions for IT Navigator, change the german language template 10.0.0.21: Added alert to avoid using status pending customer when ticket is on open 10.0.0.20: minor bug resolved 10.0.019: Change locker templates and added features to ensure audit criterion does not fall 10.0.0.18: Added new templates for DigiLocker, Prepared LifeLens wizard, Options page to enable/disable buttons 10.0.0.17: Czech & Hungarian language added 10.0.0.16: Added translated templates to the plugin, in Dutch, France, German, and Spanish. More language coming soon 10.0.0.15: Fix from version 14 1.0.0.14: Update to fix KB002432 1.0.0.13: • Manifest version updated to 3 (internal process) • Option page is removed (selection between CC and AR is gone) • Removed *CC and all button and templates now using #AR • Removed templates that are not in use any more • Template “scheduled” put automatically #SCHED and update the followup/duedate • Four question are mandatory and must be in the resolution note otherwise the INC can’t be resolved • Four question have an subline where the question is explained 10.0.0.12 Add button Add to outlook and add templates 10.0.0.11 Add new templates / fixed email 10.0.0.10 Add text templates 1.0.0.6 Fixed problem with Resolution Wizard Button 1.0.0.5 *CC is not automatically insert anymore 1.0.0.4 *CC is now also working with SCTAKS 1.0.0.3 Add *CC buttons to add to description, see option to enable 1.0.0.2 Minor update 1.0.0.1 Add copy button when finished the wizard to copy content to working notes Add option page to enable extra functions Add field to show sla time directly ( turn it on on the option page ) 1.0.0.0 Add a wizard with standard question when closing a incident in service now This plugin is can only use with Service Now and Honeywell Account.

5 out of 51 rating

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Details

  • Version
    1.0.0.29
  • Updated
    March 27, 2024
  • Offered by
    Dennis Veenhof
  • Size
    1.54MiB
  • Languages
    English
  • Developer
    Email
    rlveenhof@gmail.com
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

The developer has disclosed that it will not collect or use your data.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

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