Service Desk Queue Monitor

4.9(

7 ratings

)

ExtensionWorkflow and planning34 users

Overview

Monitor a Service Desk query in real time.

This extension is for Analyst users of LANDESK(r) Service Desk to monitor a query/queue in real time. Example Uses: - Monitor incoming incidents to your Service Desk. - Alert analysts of major issues. - Track your approvals. Features: - One-click a toolbar icon to view and launch items in the query - Live count update displays on the toolbar with traffic light colour indicators - Desktop notifications of new items in the query - Query and notification layouts are based on Report Templates of your choice for full control of the design. For more information, source files, and support please visit: http://community.landesk.com/support/docs/DOC-29591. Note: This is not official LANDESK software and is not supported in any way other than via the Url above.

4.9 out of 5
7 ratings
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Erik M
9 Sept 2015

Stu has some great tools. I especially like his calc wizard. If only they'd be made standard with the product itself :(

David Gillen
21 Nov 2014

This is a really helpful add-on for Service Desk - easy to configure too.

Details

Version
1.1.5
Updated
27 August 2014
Report a concern
Offered by
Stu McNeill
Size
64.46KiB
Languages
English (UK)
Non-trader
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