Overview
A chrome extension for delivering recommendations to customer service representatives.
In-the-moment coaching and resources for contact center agents during customer calls and creation of intelligent call recaps after calls end. Qualtrics Agent Assist is powered by Qualtrics’ industry-leading natural language understanding, machine learning capabilities, and AI to help agents be more productive and effective, save time, and deliver great customer service. Embedded directly in agents’ browsers, this Qualtrics Agent Assist houses two capabilities that support agents in serving customers efficiently and effectively: - Real-Time Agent Assist - Gives agents contextual resources and coaching in-the-moment to drive every call towards the best outcome - Automated Call Summaries - Once a customer call ends, generates an intelligent call recap with all important information in seconds
1 out of 51 rating
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Paul WillemsJun 21, 2023
Impossible to find a way to remove this intrusive extension once installed. Avoid at all costs.
Details
- Version0.0.1.32
- UpdatedMarch 13, 2024
- Offered byQualtrics LLC
- Size6.85MiB
- LanguagesEnglish (United States)
- Developer
Email
dviswanathan@qualtrics.com - Non-traderThis developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.
Privacy
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes