Converts textual date times into status coloured icons with relative remaining time.
This plug-in has been specifically designed and provided for Cloudset customers only, running Performset on Zendesk Support.
Performset is an advanced SLA/OLA Management solution for Zendesk.
The plug-in is designed to represent the Next SLA Breach data in a pill format that matches Zendesk native rendition.
The following two custom fields should be included on your Zendesk View:
- SLA Next Event Time
- SLA Next Event Timestamp
Timezone adjustments for agents is set using the Chrome Plugin Options capability.