Make, record, categorize and replay calls directly in Google Chrome
CloudCall for Google Chrome enables you to integrate your real-time communications into your CRM or customer database, enhancing sales and service efficiency within your business.
CloudCall extends your phone system into any web-based CRM or any webpage and allows you to access features within the CloudCall Chrome extension including:
• Initiate calls directly from any webpage
• Access, replay and download call recordings located within your call history
• Log, categorize and add notes to calls
• Built-in address book so that your contacts are available to call any time
• Receive pop-up alerts for inbound calls. Know instantly who is contacting you
• Add more people to the call or transfer the call to another person
• Provides in-depth reporting and dashboards of real-time user activities.
• Power dialler automatically dials outbound calls from prepared lists. Connects to agents providing information such as contact and campaign name, as well as a call script for increased productivity
• Automatic Call Distribution: Incoming callers are held in a queue and intelligently routed to the agent with the right skill set, provides an enhanced customer service.