The CRM for Social
Discover the Future of Social Prospecting and Followup!
GroupTrack CRM is the first customer management system that truly LIVES where your business and community does - on Facebook™! We realize what a pain it is to switch back and forth between Facebook™ Profiles, Messenger, Groups and an external customer resource management system (CRM). GroupTrack removes that friction and brings all CRM features directly WITHIN Facebook™ itself!
* Know everything you want to track about a potential customer without having to leave Facebook™ to look them up in a CRM.
* Scroll through your Group discussion feed & members list, Page or Profile timelines, Event Response lists and more and see at a glance where each person is in your sales funnel.
* Tag someone from anywhere within Facebook™ and have your email autoresponder react immediately with an outbound message!
WORKS WITH TEAMS
Share everything across your Team. Split up incoming leads, prevent redundant follow-up, or duplicate your efforts with an assistant. As the account owner, you get to decide who is on your Team and what they have access to! Assign follow up Tasks to team members and have that activity tracked in the CRM.
Track Leads and Members anywhere in Facebook™. Get visibility into each customer's interactions with your community wherever they are. Contact Tags and Notes help you keep everything organized and searchable. Create follow up Tasks so you never lose someone through the cracks.
RUN ANYWHERE ON FACEBOOK™
You don't need to own the Groups you register with GroupTrack! Track prospects in Groups where conversations are happening around your product or offering. Works outside of Groups too, in Messenger, Personal Profiles, News Feeds, Pages, Events, custom Friends Lists...you name it!
GROUP REQUEST CAPTURE
For Groups you DO own, never lose Member Request information again. Approve membership requests, capture access questions and update details in the CRM with a single click. Or just grab their member entry details to the CRM and approve them to the Group later.
STAGE PROCESS TRACKING
Quit guessing! Utilize the fully customizable Stage Tracking system so you know where each member is within your unique prospecting, sales and customer retention cycles.
MONITOR POST COMMENTS
Keep track of call-to-action Posts responses automatically. React and respond to comments, add the commenters to the CRM, configure how to track & tag them, and even send them a Messenger Snippet automatically.
Create dynamic templates for commonly used chat messages. Easily manage conversations that lead to meaningful engagement and sales! Log outbound messages in the Contact's profile. Plus, filter your Messenger Conversations based on who has or hasn't read or responded to your messages, or by Stages, Groups and Tags. It's never been easier to manage your Messenger!
BOOKMARK POSTS AND COMMENTS
Easily bookmark Posts and Comments to return to them with a single click. No more searching for or losing that important question you wanted to respond to.
All of this and MORE is all fully accessible both from within Facebook™ via this Chrome Extension, as well as everywhere else through our secure web app.
You can synchronize member data with external CRM's, Google Sheets or to a Webhooks endpoint! Updates are made in near-realtime as you interact with Members from anywhere.
*** GroupTrack CRM is not affiliated with Facebook™ in any way ***