Hiver is a Gmail-centric customer service solution that helps teams collaborate on shared inboxes like services@, orders@, support@
Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@.
It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:
Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.
Email Tags - Email tags for shared inboxes help you organize your emails by categories.
Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.
Email Templates - Save canned responses as templates. Share them with your team.
SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries.
Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them.
Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails.
TOP REASONS WHY YOU'LL LOVE HIVER:
Deliver brilliant customer service right from Gmail. Get started in minutes
Most secure customer service solution. Hiver does not store your emails.
No tickets, no weirdly formatted emails. Have real human-to-human conversations.