empathy
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empathy

ExtensionTools
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Overview

Emotion based text analyzer for prioritizing support tickets (Apache Spark).

The goal of empathy is simple: Improve customer happiness by categorizing support tickets based on their emotion. When a customer submits a support ticket through your site: run the text through empathy and save the emotion. Use this emotion to find and respond to unhappy customers (prioritize "angry" over "happy" tickets) faster.

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Details

  • Version
    0.0.1
  • Updated
    August 23, 2016
  • Offered by
    zach alam
  • Size
    10.29KiB
  • Languages
    English (United States)
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

The developer has not provided any information about the collection or usage of your data.

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