Vialer

Click-to-Dial, status updates and queue monitoring

The VoIPGRID Plugin brings Click-to-Dial, availability management and queue monitoring to your browser! End users of the VoIPGRID platform can use this plugin. Click to Dial: Recognize phone numbers in websites and call them by clicking our special phone icon using your VoIP desk phone or soft client. Availability: Do you want to easily transfer incoming calls to your mobile phone or take a break from taking calls instead? Toggle your availability in your browser. Colleagues: With the status viewer you can easily see if your colleagues are busy or not. This feature is similar to the Busy-Lamp-Field functionality on the attendant console for your phone. You can search by name or extension and of course, dial instantly. The colors change from green (available) to red (busy). When ringing it is also red but blinking as well. Queue monitoring: Are you using queues? This plugin can tell exactly how many people are waiting in any queues you have.