A Google Chrome™ extension that provides Broadsoft Broadworks telephony integration.
NEED HELP? GO TO OUR SUPPORT DESK @ http://redial.uservoice.com
- REQUIRES special credentials from your telephone service provider. They MUST be on a Broadworks/Broadsoft platform.
Visit http://www.redial.io for more information and a slew of images and details!
** The upcoming release is a HUGE change. Visit the support desk to find out how it'll impact you. **
WHAT IT DOES
Turn your Busy Lamp Field into a tool that informs you. Avoid making a call that might go unanswered if your co-worker is already on the phone.
Buddy list style of your Google contacts and Broadworks Enterprise, Group, and Personal directories. With added details that include email, location, title, and more.
Automatically turns all text/link based telephone numbers into click'ables. Otherwise simply highlight any number.. right click, and Dial out.
■ Call Logs
Traverse up to 90 days worth of your call history and associate them with integration results.
■ ZTP (Zero Touch Provisioning)
If you're on core, all you have to know is your Broadworks/Broadsoft username and the Dialer will pull in your Service Provider's configuration.
■ Broadworks Actions
Set your Do Not Disturb (DND), Remote Office, and all available Call Forwarding settings right from the Dialer.
Keep count and dial in with a single click.
■ Meet Me Conference
Copy and paste, or create calendar events with your Bridge/Conference information for easy sharing! Plus no need to dig around for your Moderator PIN to kick start the conference.
■ Call Center Agents
Sign in and out of your queues.
A one stop shop to see what your Dialer's up to.
■ Text to Speech (TTS)
Listen rather than see. The Dialer has a lot to say, including who's calling you.
Query call related records. Cross reference Cases, Accounts, Leads and even custom objects. Best part, you don't have to leave the Dialer to pull up the details. This time, you can even include the call duration!
■ Call Controller
Put and pull your calls from hold. Answer the phone.. or maybe just send the caller straight to Voicemail.
Auto login to your Service Provider's portal with your Dialer's shared credentials.
■ Omni Dial
Type "-call" and hit tab in your address bar to search and dial your contacts.
■ FOR ALL
The Dialer works with any Broadsoft/Broadworks VoIP Service Provider. Powered by redial.io, customized to you.
* The Dialer is FREE and does NOT require administrative assistance for install/use. We're willing and wanting to grow with you, feedback is extremely helpful! http://redial.uservoice.com