Overview
Provides suggestions for MSP tickets.
By downloading Alga, you are agreeing to our privacy policy. Alga is a FREE chrome extension that uses an integrated AI to provide assistance to IT Technicians and Managed Service Providers who use ConnectWise. Alga can help improve SLA response times and defend IT technicians against mental fatigue. Features Ticket Title: Alga can write a new title for service tickets that is intelligently based on the contents of the ticket Summary: Alga will give you a synopsis of what has happened on the ticket so far. Categories: Alga can categorize your tickets for you. Giving Advice: Alga can give advice for how to handle the ticket in real time. Writing responses: At the click of a button, Alga can also write a response to the customer for the technician. Requirements Alga works for ConnectWise on any Windows, Mac or Linux computer running Chrome. Alga also works for on prem ConnectWise users!
4 out of 53 ratings
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RapidPOSDec 22, 2023
Alga has been a great help, it's saved us time and help cut through the clutter of tickets.
Alex HilliardDec 19, 2023
Nice concept but it gets everything wrong. I had it summarize a couple tickets to test it and refreshed the summary; it mismatched every detail of the ticket.
Natallia BukhtsikNov 3, 2023
Love Alga!
Details
- Version0.0.0.25
- UpdatedMay 6, 2024
- Size756KiB
- LanguagesEnglish (United States)
- Developer
- TraderThis developer has identified itself as a trader per the definition from the European Union.
Privacy
Alga has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.
Alga handles the following:
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
Support
For help with questions, suggestions, or problems, visit the developer's support site