Manage payments inside tickets and emails. Works with Zendesk, Help Scout, Intercom, Freshdesk, Front, Desk.com, Gmail and more.
The ChargeDesk extension allows you to view and update your customers no matter where you are on the web. You can refund charges, cancel subscription, create new charges and more.
If you do not have a ChargeDesk account, one will be created for you when you connect your payment gateway after installing the extension. This only takes a few seconds.
- Braintree Payments
- Payments MB
- Help Scout
- Salesforce Desk.com
- UserVoice (coming soon)
- Gmail (coming soon)
Many other helpdesks and web-based email programs will work by default. The ChargeDesk extension will also work with your internal web-based dashboards where you display email addresses. If the system you use does not work with ChargeDesk, please email us at email@example.com and we'll take a look.
By default we only match your customers based on email address. However, we do have a beta program where we also match urls and social network accounts (Twitter, Facebook, LinkedIn etc...). Please email firstname.lastname@example.org to join this beta program.
This extension has been optimised to use only the minimum resources required to operate. When not needed it will unload and will not continue running in the background. We've used some clever algorithms to allow us to really quickly scan your pages for customers. We only send the bare minimum information back to our servers and use caching to wherever possible.
The ChargeDesk extension has been built with security as a core feature. All communication to our servers is performed using the latest encryption algorithms. When looking up customers on web pages you visit, the data is secured using a one-way hash. This means that no information about your browsing behaviour is ever accessible from our servers.
We offer 2 factor authentication as an additional security measure. You can require this for accessing any customer information, or only when performing updates (such as refunding a charge). By using revokable access tokens, even if your personal computer is attacked, your underlying payment gateway will not be compromised.
Pricing that scales with your business
Your first 14 days of using ChargeDesk are free of charge! This allows you to test the service and in the (incredibly unlikely) case you find it's not for you, you pay nothing. Plans start at $29/mo. Further information can be found at https://chargedesk.com/pricing
18 December 2018 - Added more information to customer tags
13 December 2018 - Even more Freshdesk fixes
11 December 2018 - Further Freshdesk upgrades and other bug fixes
5 December 2018 - Upgraded Freshdesk support
26 November 2018 - Upgraded Help Scout support
29 October 2018 - Bug fixes and performance tweaks
17 October 2018 - Bug fixes and performance tweaks
22 September 2018 - Bug fix for processing email tags with dots in them
15 August 2018 - Compatibility with new Freshdesk Mint apps
6 July 2018 - More Help Scout upgrades
15 June 2018 - Help Scout upgrades
24 April 2018 - Performance upgrades
2 April 2018 - App now matches Intercom's redesign
21 January 2018 - Improved email charge tagging
20 December 2017 - Support for new Help Scout design
15 November 2017 - Added support for Freshdesk Mint UI
13 November 2017 - Intercom & general bug fixes
29 July 2017 - Intercom and Desk fixes
29 May 2017 - Added support for tagging exact charge related to support tickets
26 May 2017 - Zendesk upgrades
5 May 2017 - Even more support for Intercom upgrades!
1 April 2017 - More support for Intercom upgrades
28 March 2017 - More support for Intercom upgrades
25 March 2017 - Support for Intercom upgrades
22 March 2017 - Fixed issue matching Desk.com support emails
4 February 2017 - Fixed customer tag styling and an issue with 3rd party script conflicts
14 December 2016 - Fixed Help Scout rendering issue
7 December 2016 - Support for Intercom domain change
6 November 2016 - Major update! Find out what's new: https://chargedesk.com/docs/whats-new
28 October 2016 - Improved Zendesk support
18 October 2016 - Bug fixes for domain matching
5 October 2016 - Updated Zendesk support & improved agent logging
30 September 2016 - General performance and reliability updates
17 September 2016 - Improved Desk support
2 September 2016 - Improved Help Scout support
1 September 2016 - Improved Freshdesk support
29 August 2016 - Intercom layout improvement
18 August 2016 - Performance improvements, particularly for Intercom
13 August 2016 - Improved Freshdesk compatibility
21 July 2016 - Collapsed/expanded state is now maintained when you return to a page
14 July 2016 - Improved Intercom & Desk.com UI, various bug fixes
16 May 2016 - Fixed a critical bug causing the ChargeDesk panel not to show
14 May 2016 - Added full functionality to Help Scout including searching
16 April 2016 - Fixed Intercom & Gmail rendering issues
26 March 2016 - Limited size for embeded panels
5 March 2016 - Bug fixes, improved Zendesk compatibility
24 February 2016 - Bug fixes, improved Help Scout compatibility
9 February 2016 - Front support, additional settings
22 January 2016 - Bug fixes, improved frontapp.com compatibility
29 December 2015 - Performance updates, improved Intercom compatibility
5 December 2015 - Improved Intercom compatibility
26 November 2015 - Improved Zendesk compatibility
16 November 2015 - Removed some bugs from Help Scout integration
6 October 2015 - Improved customer support pages (added self invoice editing and billing history)
1 September 2015 - Added the ability to send invoices to new customers
23 June 2015 - Bug fixes and added support for Salesforce Desk.com
8 June 2015 - Fixed a problem with the panel not showing in Zendesk in some situations.
7 June 2015 - Added Freshdesk support.
1 June 2015 - Added Help Scout & Intercom support.
25 May 2015 - Added Zendesk support.
24 May 2015 - Added the ability to see billing and shipping addresses for customers.
20 May 2015 - Launched!