Provides suggestions for MSP tickets.
By downloading Alga, you are agreeing to our privacy policy.
Alga is a chrome extension that uses an integrated AI to provide assistance to IT Technicians and Managed Service Providers who use ConnectWise. Alga can help improve SLA response times and defend IT technicians against mental fatigue.
Features
Ticket Title:
Alga can write a new title for service tickets that is intelligently based on the contents of the ticket
Summary:
Alga will give you a synopsis of what has happened on the ticket so far.
Categories:
Alga can categorize your tickets for you.
Giving Advice:
Alga can give advice for how to handle the ticket in real time.
Writing responses: At the click of a button, Alga can also write a response to the customer for the technician.
Requirements
Alga works for ConnectWise on any Windows, Mac or Linux computer running Chrome. Alga also works for on prem ConnectWise users!
