Provides suggestions for MSP tickets.
Alga is a chrome extension that uses an integrated AI to provide assistance to IT Technicians and Managed Service Providers who use ConnectWise. Alga can help improve SLA response times and defend IT technicians against mental fatigue.
Alga can write a new title for service tickets that is intelligently based on the contents of the ticket
Alga will give you a synopsis of what has happened on the ticket so far.
Alga can categorize your tickets for you.
Alga can give advice for how to handle the ticket in real time.
Writing responses: At the click of a button, Alga can also write a response to the customer for the technician.
Alga works for ConnectWise on any Windows, Mac or Linux computer running Chrome. Alga also works for on prem ConnectWise users!