WhatsApp Extension for Acumeni
Acumeni is a WhatsApp api that allows Acumeni survey customers to deploy surveys via whatsApp. This increases flexibility and customer reach.
Our aim is to aggressively grow our customer base by introducing innovative solutions and services that deliver value to our customers.
EASILY ASK ALL YOUR COMPANY’S CUSTOMERS FOR FEEDBACK
Using Acumeni companies can easily ask all customers for feedback via Interactive SMS, Interactive Voice Response (IVR) and Online communication channels.
Acumeni enables companies to request for feedback immediately after a customer engages with a company and the transaction is fresh.
Acumeni enables companies to maximise customer contact opportunities with configuration tools – that enable transaction data pulling from Business Support Systems, Core Banking Applications, Customer Relationship Management Systems (CRM), Call Centre Platforms and Point of Sale Systems.
INSTANTLY FIND OUT HOW YOUR COMPANY’S CUSTOMERS WOULD LIKE TO BE SERVED BETTER ..
Using Acumeni companies can instantly obtain customer satisfaction scores (CSAT), net promoter scores (NPS) and analysed “free text” verbatim comments that show how your customers would like you … to serve them better.
Using a sophisticated artificial intelligence analytics engine that runs Natural Language Processing (NLP) analysis on received customer customer feedback, Acumeni automatically categorises feedback data into customer needs, opinions and service drivers.
Enabling companies to have real-time, snapshots and trend based reports enterprise-wide for effective and timely management decision making.
DRIVE YOUR COMPANY’S CONTINUOUS IMPROVEMENT EFFORTS ...
Using Acumeni companies can easily adopt a holistic enterprise-wide approach to managing, monitoring and improving customer satisfaction.
In today’s interconnected and highly competitive world – making sure your company’s customers remain 100% satisfied is critical for three reasons:
Customer satisfaction is the primary driver of long term financial performance.
Customers are the primary source of all future positive cash flow.
It is cheaper to retain a customer than recruit a new one.
Acumeni | Out-of-the-box use cases …