8x8 UC Agent drives productivity by enabling voice calls, meetings and Click To Dial in Gmail, Calendar and Google Docs
8x8's out-of-the-box integration with G Suite instantly provides context specific to that caller including email, records from Salesforce for Salesforce users, and a one click to call capability to reach out to the subject matter expert.
The results? More intelligent and productive interactions between your employees and your customers.
Instantly filters email specific to the caller
Click-to-dial from Gmail and Google Calendar
Integrated search results from 8x8 call history, Google directory and Salesforce
Single user interface for email and business communications
Enhanced Customer Experience
Auto-sorting and screen pops for relevant information as the call arrives keep the context during the communication delivering a frictionless experience.
The integration empowers the user to have all the information in one place enabling a first call resolution.