8x8 Virtual Office for Integrations
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8x8 Virtual Office for Integrations

8x8.com
3.3(

7 ratings

)
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Overview

8x8 UC Agent drives productivity by enabling voice calls and Click To Dial in Gmail and calendar

8x8's out-of-the-box integration with G Suite instantly provides context specific to that caller including email, records from Salesforce for Salesforce users, and a one click to call capability to reach out to the subject matter expert. The results? More intelligent and productive interactions between your employees and your customers. Features include: Instantly filters email specific to the caller Click-to-dial from Gmail and Google Calendar Integrated search results from 8x8 call history, Google directory and Salesforce Single user interface for email and business communications Key Benefits Enhanced Customer Experience Auto-sorting and screen pops for relevant information as the call arrives keep the context during the communication delivering a frictionless experience. Increased Productivity The integration empowers the user to have all the information in one place enabling a first call resolution.

3.3 out of 57 ratings

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Review's profile picture

Larry WhiteApr 26, 2023

complete garbage. Definitely not "Plug n play" and support is an absolute joke. I've followed the directions specifically and when contacting support they have no idea what I'm talking about and even tried telling me this feature does not exist.

Review's profile picture

Bob CollopyMar 13, 2023

Useless. Honestly 8x8 is something to avoid if you want something beyond an individual cell phone number. Even then, the service isn't great. Been using it for years with my company of 50 people. A big reason I got 8x8 is it works with Zoho. But that's basically a lie. And they have ZERO clue on how to actually use the stuff they have.

1 person found this review to be helpful
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Tom GloverApr 8, 2021

Not sure how these other reviews have a 5 star rating... this extension is absolutely awful. Very clunky and laggy, basic UI, and it doesn't even call when using with Zoho. Support team for 8x8 is shocking too, they literally just point you to a support post online, which just shows you how to set up. If you want my advice, use a different PBX system!

3 out of 4 people found this helpful

Details

  • Version
    2.0
  • Updated
    March 20, 2024
  • Size
    25.79KiB
  • Languages
    English
  • Developer
    8x8
    8x8 Inc
    675 Creekside Way Campbell, CA 95008 US
    Website
    Email
    platform-services-dev@8x8.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

8x8 Virtual Office for Integrations has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

8x8 Virtual Office for Integrations handles the following:

Personally identifiable information
Authentication information
Personal communications

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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